Business Leaders: Share Your Real-World GenAI Implementation Stories

Hi everyone,
We’ve been working closely with our Solution Architects recently, and a few GenAI themes keep coming up. We thought we’d bring them here to see how your experiences compare.
Here’s what we’re seeing:

• Most businesses didn’t go all-in from day one—they picked one or two clear use cases first. Document handling, customer support, that kind of thing. Smart move?
• The "build vs buy" discussion keeps coming up - especially around balancing quick wins with out of the box GenAI solutions versus long-term customization needs. What factors drove your decisions here?
• Measuring success has been tricky - while some focus purely on cost savings, others are tracking metrics like customer satisfaction and employee productivity. How are you measuring GenAI's impact?

We’d love to know:

• What’s your approach to identifying where generative AI creates value for your organization?
• Did you build your own tools or trial something ready-made first?
• What metrics are you using to measure success?

We are gathering real-world insights to help foster better discussions in our community.
And if questions get technical, we can loop in our Solution Architects to help.
Share your stories - both successes and setbacks. Your experiences could help others navigate their own GenAI journey.